Refund Policy
Last updated: May 31, 2026
This Refund Policy applies to LightTheMap Pro subscriptions. We want you to be happy with Pro — if it isn't right for you, here's how refunds work.
Subscriptions
LightTheMap Pro is a recurring subscription billed through Stripe. You can cancel any time from your billing settings. When you cancel, your Pro features remain active until the end of the current billing period, and you are not charged again.
14-day money-back guarantee
If you are not satisfied with Pro, contact us within 14 days of your first payment for that subscription and we will issue a full refund. This guarantee applies to first-time Pro purchases.
Renewals
Renewal charges are generally non-refundable, because you can cancel before a renewal to avoid being billed. If a renewal was charged due to a clear error on our side, contact us and we will make it right.
What Pro does and doesn't include
- Pro unlocks premium visuals, themes, HD share cards, and advanced statistics.
- Pro never affects your points, ranking, badge eligibility, or review outcomes — so a refund never removes verified progress you've earned.
- Points and badges cannot be purchased and are not part of any subscription.
How to request a refund
Email billing@lightthemap.com from the address on your account, or use the Manage subscription link in your billing settings. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank or card issuer.